Completed Project

Alcatel Lucent

A French global telecommunications equipment company.

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Network monitoring

CFT built a team of consultants (max. 25 persons) responsible for the monitoring of A-L applications, servers and network devices, as well as its key global customers
We created a plan of training and certification path for the entire team
Work organisation in skill redundancy mode
Direct recruitment to the team (consultants speaking 4 languages on each shift)

2010 - expanding the scope of monitoring services provided to the APAC, Americas regions to the level of one central network monitoring team
2009 - transition from shift work to the 24x7x365 mode and creating a team for tool and monitoring platform administration
2008 - audit of procedures, documentation and instructions required for the process of monitoring transition
         - supervising the transition of network monitoring tasks from France into Poland
         - training CFT consultants and certification at the previous monitoring service provider
         - implementing a 2-shift monitoring team to the EMEA region

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CFT Inc.

1556 S. Michigan Avenue Unit 3A

Chicago, Illinois 60605

Phone: +1.312.588.0006

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