The CFT design team conducted a comprehensive IT resource audit for pkt.pl, conducted a GAP analysis and executed post-audit follow-up projects in the scope of technical infrastructure, operational activities, key business processes and control procedures.
The project included:

• preparing comprehensive IT budget structure
• designing the organisational structure of IT human resources
• describing roles, processes and operational procedures in the IT area and between departments

The reorganisation project included the following areas:

• reorganising and managing a 15-person IT team, entire operational activity and executed IT projects
• creating and implementing operational and SLA procedures for individual business processes
• creating and implementing IT Governance (COBIT, ITIL)
• creating transparent relations with vendors (integrators, software and IT hardware suppliers)
• preparing IT Department budget (optimisation of fixed costs)
• implementing a Help Desk with SLA as the main contact point for users
• implementing standards for hardware and software in the company on the basis of user roles and functions

Reorganisation of the Data Center:

• optimisation of the costs of Internet connection
• migration of production servers to external location
• separation of back office servers and developer environment
• standardisation of servers (Linux, Windows) and optimisation of server farm maintenance costs
• development and implementation of a dedicated ERP application