Completed Project

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Reorganising and management of IT department

The CFT design team conducted a comprehensive IT resource audit for, conducted a GAP analysis and executed post-audit follow-up projects in the scope of technical infrastructure, operational activities, key business processes and control procedures.
The project included:

  • preparing comprehensive IT budget structure
  • designing the organisational structure of IT human resources
  • describing roles, processes and operational procedures in the IT area and between departments
The reorganisation project included the following areas:
  • reorganising and managing a 15-person IT team, entire operational activity and executed IT projects
  • creating and implementing operational and SLA procedures for individual business processes
  • creating and implementing IT Governance (COBIT, ITIL)
  • creating transparent relations with vendors (integrators, software and IT hardware suppliers)
  • preparing IT Department budget (optimisation of fixed costs)
  • implementing a Help Desk with SLA as the main contact point for users
  • implementing standards for hardware and software in the company on the basis of user roles and functions
Reorganisation of the Data Center:
  • optimisation of the costs of Internet connection
  • migration of production servers to external location
  • separation of back office servers and developer environment
  • standardisation of servers (Linux, Windows) and optimisation of server farm maintenance costs
  • development and implementation of a dedicated ERP application

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CFT Inc.

1556 S. Michigan Avenue Unit 3A

Chicago, Illinois 60605

Phone: +1.312.588.0006

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